Earning the daily check-in bonus on cardgames is straightforward — simply log in each day and the bonus is added automatically. The longer your daily login streak, the more the bonus grows. Missing a single day resets your streak back to zero, so make it a habit to log in at least once a day — you don't even have to play, just logging in is enough.
Free spins are generally available in two ways. First, as part of specific promotional offers — for example, when a new slots game launches or during special occasions. Second, by redeeming VIP points. Once credited, free spins will appear in your bonus balance and can only be used on designated games, not all games. Winnings from free spins cannot be withdrawn directly; a wagering requirement must be met first — typically 30–40x the amount won. Free spins have a limited validity period and must usually be used within 24 to 72 hours of being credited. To view current check-in and free spin offers, log in and head to the Promotions section.
No — cardgames strictly enforces an 18+ policy. Anyone under 18 cannot register or use the platform under any circumstances. This isn't just about rules — protecting minors is a core part of our commitment.
Age verification process: You are required to enter your date of birth during registration. The system automatically rejects registrations from anyone under 18. Additionally, KYC verification must be completed before your first withdrawal — this requires uploading photos of the front and back of your national ID. If the ID shows an age below 18, the account will be permanently closed and any deposited funds will be returned.
If you know or suspect that a minor is using or attempting to use your account, contact support immediately. Parents and guardians can also set an additional PIN or password on their account for family protection.
Yes — cardgames is an internationally licensed online gaming platform. The license is issued by a reputable regulatory authority, and obtaining it requires every game outcome, payment process, and player protection policy to pass rigorous scrutiny.
More reasons to trust us: every slot and live game is tested by a third-party RNG (Random Number Generator), ensuring game outcomes are completely fair and tamper-free. All financial transactions are encrypted with 256-bit SSL technology, providing bank-grade security. cardgames has earned the trust of thousands of Bangladeshi players and consistently delivers payouts on time. 24/7 Bangla support is always available — a hallmark of any platform worth trusting.
Cardgames charges no fee on standard withdrawals — every penny you win comes back to you in full. That said, there are a few things worth keeping in mind.
Minimum withdrawal limits: bKash and Nagad typically require a minimum of ৳200. Bank transfers require a minimum of ৳500. A daily maximum withdrawal limit applies — standard accounts can withdraw up to ৳50,000 per day, while VIP members have higher limits. A monthly limit also exists, though most regular players are unlikely to reach it.
Good to know: You cannot withdraw directly from your bonus balance — wagering requirements must be met first. Withdrawals will be held if your KYC verification is incomplete. Your withdrawal method must match your deposit method. If a withdrawal is stuck, contact Live Chat with your transaction reference number — issues are typically resolved within 24 hours.
For cancelled or suspended matches, cardgames follows internationally recognized betting rules. The general policy is:
If the match is completely cancelled: All bets are cancelled and the full stake is returned to your main balance. This is typically credited within 24 hours.
If a match is suspended mid-way: Under international cricket rules, if enough overs have been bowled for the match to be considered "official" — typically 5 overs in T20s and 20 overs in ODIs — the result is determined by the DLS method or equivalent, and bets are settled accordingly. If the required number of overs has not been completed, the bet is voided and the stake is refunded.
For live bets: Any bets that were already settled before the match was suspended will stand. Bets that were still open at the time of suspension will be voided. If you're unsure about a specific bet's status, contact live chat and the team can check for you.
This is a very important question, and asking it shows you're thinking carefully. cardgames uses industry-leading technology to protect your personal information and funds.
How we protect your data: All data transmissions are secured with 256-bit TLS/SSL encryption — the same technology used by banks. Your KYC information (ID documents, photos) is used solely for identity verification and stored on secure servers. This information is never shared with third parties, except where required by the licensing regulatory authority for audit purposes.
Fund Security: Your deposited funds are held separately from the company's operational accounts, meaning your money stays protected regardless of what happens on our end. Passwords are never stored in plain text — they are kept as one-way hashes, so even cardgames staff cannot access your password. To read our full Privacy Policy in detail, Privacy Policy page here.
After a win, the amount is credited to your cardgames balance instantly. When you then submit a withdrawal request, the time it takes to reach your mobile banking or bank account depends on the method you choose.
Via bKash: Typically 15 minutes to 2 hours for standard members. For VIP members, 5 to 30 minutes.
Via Nagad: 15 minutes to 3 hours — generally just as fast as bKash.
Via Rocket: 30 minutes to 4 hours.
Via Bank Transfer: 1 to 3 business days.
For a smooth withdrawal, make sure your KYC verification is complete, any bonus wagering requirements have been met, and the minimum withdrawal amount is satisfied. With all of these in order, withdrawals are generally processed without delay. If yours is taking longer than expected, contact live chat with your transaction reference number and the support team will look into it promptly.